I want to thank Kay Loftin for being my agent. I called in early September. We were on our second real estate agent and looking for someone else. My parents lived in Conover at 713 2nd Ave Place NE and now that they were gone my sister Sherry was living alone in the house. The house had been on the market all spring and summer without even a nibble. Our other two real estate agents were unwilling to hold an open house for our house alone. Within a matter of days Kay set up an open house,and advertised it both in the paper and by putting up signs. She put together a virtual tour on the Internet with Vivaldi's "The Four Seasons" playing in the background. We had an interested buyer come to the open house and had an offer within a week or two. The closing was Novemeber 5.Throughout the entire process Kay was helpful,well informed,great at keeping us up to date, always available by phone or email,and always got back to me as quickly as possible if I had a question. She was courteous, concerned, and consummate professional. It was an absolute pleasure to work with her, and I will tell all my parents friends to call her if they are ever moving themselves.
CeCi LeBeau Holliston, Mass
OCTOBER 9, 2011
MICHAEL AND I BEGAN OUR SEARCH FOR A HOME IN THE HICKORY AREA OF NORTH CAROLINA ABOUT TWO YEARS AGO. WE DID OUR PRELIMINARY INVESTIGATION ON THE INTERNET. LATE JULY OF 2011, WE CALLED YOUR OFFICE BECAUSE OF COLDWELL BANKER’S ATTRACTIVE, INFORMATIVE AND INTUITIVE REALTY WEBSITE. KAY LOFTIN RECEIVED OUR CALL AND RESPONDED IMMEDIATELY WITH USEFUL INFORMATION AND EAGERNESS TO HELP US BEGIN LOOKING AT HOMES IN THE AREA.
WE CAME TO HICKORY THE FIRST WEEK OF AUGUST, AND KAY PUT HERSELF AT OUR DISPOSAL. EVERY DAY WE LOOKED AT HOMES. DURING THAT TIME, KAY MET EVERY APPOINTMENT WITH US AND THE HOMEOWNERS. WE NEVER FELT RUSHED OR PRESSURED IN ANY WAY. IN FACT, WE FELT AS IF WE WERE HER ONLY CLIENTS (WE KNOW THAT IS FAR FROM THE TRUTH). WE MUST HAVE LOOKED AT 20 HOMES IN THAT SHORT PERIOD OF TIME.
DURING THAT WEEK KAY WAS IN CONSTANT CONTACT BY PHONE AND E-MAIL REGARDING LISTINGS, HOME-VIEWING APPOINTMENTS AND INFORMATION. IN A TIMELY MANNER SHE ANSWERED EVERY QUESTION WE ASKED AS WELL AS OBTAINED ALL INFORMATION WE REQUESTED. KAY SHOWED HOMES TO US THAT MET OUR CRITERIA, RESPONDED WITH LISTINGS OF OTHER HOMES WHEN THOSE CRITERIA CHANGED (AS THEY DID SEVERAL TIMES), AND PROVIDED US WITH FURTHER APPROPRIATE LISTINGS FOR OUR CONSIDERATION. THROUGHOUT ALL KAY WAS FRIENDLY, UPBEAT, COMPLETELY PROFESSIONAL, HELPFUL AND FUN. SHE ROUNDED OUT OUR FAMILIARITY WITH THE AREA, BY TELLING US THE FEATURES, RECREATION, RESTAURANTS, CULTURE, OUTDOOR ACTIVITIES, ETC. HER DRIVING WAS EXCELLENT, AND WE ALWAYS GOT TO OUR DESINATION ON TIME WITHOUT ANY PROBLEM. AT LAST WE PUT A BID ON A TOWNHOME WHICH WAS ACCEPTED. LATER, HOWEVER, AFTER RECEIVING THE BUILDING INSPECTION REPORT, WE CANCELED OUR BID.
WE LET KAY KNOW IMMEDIATELY, AND ASKED IF WE COULD BEGIN AGAIN THE FIRST WEEK IN SEPTEMBER. WITHOUT HESITATION SHE SAID YES AND DID ALL OF THE ABOVE ALL OVER AGAIN WITH ALL THE GOOD HUMOR AND PROFESSIONALISM SHE HAD HAD THE MONTH BEFORE.
WE NOW RESIDE IN THE HOUSE OF OUR DREAMS. EVERYTHING THAT WENT INTO FINALIZING OUR PURCHASE WAS FACILITATED BY KAY. FOLLOWING HER ADVICE AND RECOMMENDATIONS MADE THE DIFFICULT PROCESS OF BUYING OUR HOUSE PAINLESS. KAY WAS SO KNOWLEDGEABLE, PROFESSIONAL, THOROUGH, FRIENDLY AND HAD SUCH A POSITIVE OUTLOOK THAT WE WILL RECOMMEND COLDWELL BANKER AND KAY LOFTIN TO ANYONE IN NEED OF REALTY SERVICES IN THE AREA.
MICHAEL AND JUDITH NOLAN, CONOVER, NC
Not often do I write a recommendation for work or experiences I have received. But , I felt compelled to write this one!
From day one, your professionalism,integrity,dedication and hard work was quickly evident. The level of commitment and assurance provided was first class. The listing, the marketing of our home, the manner in which you explained the market helped my wife and I not only feels special but always informed. Even helping us find the Realtor in the Raleigh area where we relocated who also did a great job was amazing.
The level of diligence provided assured us we had the right person and the right Realtor for our home in this market. Your performance under pressure to deliver and sell our home was exceptional and again,we knew we had the right person. We cannot thank you enough for your being there.
As you know this home was our home our children grew up in, the home my father built and will be always be his legacy to me and my family and one where the memories will live forever. Because of you and your work, we feel happy, excited, and special. You have earned our deep gratitude to help us bridge selling our home and maintain all those wonderful thoughts.
My deepest thanks,